If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve problems quickly.

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How to complain

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Most problems are best resolved when they arise. However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days to enable us to address the matter promptly.

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Complaints should be addressed to: Danny Adams, Practice Director.

Danny Adams can be contacted by calling the clinic: 01179620100, by e-mail: reception@bristol-chiropractic.co.uk or in writing to Bristol Chiropractic Sports and Family Clinic, 2 Kellaway Avenue, Bristol, BS67XR.

Alternatively, you may ask for an appointment with Catherine Barber – Practice Director.

Please be as specific as possible about the complaint which you wish to make to allow us to investigate the matter thoroughly.
 

The action we will take:

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Normally, we will acknowledge your complaint within five working days and give you an explanation or arrange a meeting within ten working days.
 

Complaining on behalf of someone else

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We observe strict rules of confidentiality. If someone is complaining on your behalf we will require written authority from you so that he/she can act on your behalf.
 

How else can I complain?

If the complaint remains unresolved, you may refer the matter to the profession’s statutory regulator, the General Chiropractic Council, 44 Wicklow Street, London WC1X 9HL
020 7713 5155 or email: enquiries@gcc-uk.org.